member services / 06
l10 coaching for home-service owners
operator coaching installs an l10/eos-style operating cadence: weekly leadership meetings, quarterly rocks, and a scorecard with an owner on every number. it is run by an operator who holds the same meetings off the same scorecard every week — and it comes with the tooling to run it, not a workbook.
cadence
weekly l10 · quarterly rocks
tooling
the scorecard — included with membership
run by
an operator, not a facilitator
access
members only
the cadence, installed — not explained.
coaching is an operating rhythm put into your company and then held: weekly l10 meetings, quarterly rocks, and a scorecard where every number has a person's name next to it. the person running it is an operator, not a facilitator — the same meetings, off the same scorecard, happen inside a working restoration company every week.
it is built for owners between $2m and $25m who feel like the company runs them: the numbers live in four systems, the meeting keeps getting moved, and last quarter's priorities are still open. the membership includes the scorecard, so the cadence arrives with the software that feeds it.
not a workbook. a cadence that survives busy season.
same meeting, same scorecard, every week.
scorecard first
before the first meeting, every number that matters gets a name, a target, and a source system. if a number has no owner, it does not go on the scorecard.
weekly l10
ninety minutes, same agenda, same day: check-in, scorecard, rocks, headlines, to-dos, then issues solved to the root. we run it with you until you can run it without us.
quarterly rocks
three to seven company priorities per quarter, each owned by one person and reviewed weekly. anything that is not a rock waits until next quarter.
accountability
one owner per number and per rock, in writing. that is what holds the cadence together in august when the phones are ringing and every truck is out.
the tooling
the scorecard — moving into axial — pulls from your crm, your books, your ads, and slack, so the numbers are already there when the meeting starts.
what it runs on
questions
what is an l10 meeting?
An L10 — short for Level 10 Meeting — is the weekly leadership meeting used in the EOS operating system. It runs the same 90-minute agenda every week: a short check-in, a scorecard review, rock (quarterly priority) updates, customer and employee headlines, a to-do review, and then issues solved to the root, ending with a rating out of ten. The point is that the same numbers get looked at on the same day every week, by the same people, with one owner on each one.
who is operator coaching for?
Home-service owners and general managers, roughly $2M–$25M in revenue, who feel like the company runs them — restoration, roofing, HVAC, plumbing, remediation, cleaning, remodeling. Most are EOS-curious or already holding L10 meetings that have gone stale because the numbers are scattered across four systems.
what does coaching cost?
Coaching is a member service — operator membership comes first, and there is no public pricing. For members it is quoted after a short call based on company size and how much of the scorecard has to be wired up first, and it arrives with the scorecard the meetings run off (formerly L10 Mesh, now folding into Axial) — the software comes with the membership, so the cadence lands with the tooling instead of a workbook.
tell us where the meeting breaks. →